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Ground Support - Cal-Ore Life Flight - Crescent City, CA

Responsibilities:

  • Retail sales

  • Aircraft fueling/servicing

  • Aircraft cleaning and detailing

  • Air ambulance preparation and communication

  • Assistance in loading air ambulance patients

  • Ground movement of aircraft in/out of hangers and tie-downs

  • Cleaning of office, bathrooms, hangar, etc.

  • Cleaning of Hertz rental cars

  • Inventory control

  • Basic computer operation

  • Radio/Unicom operations

  • Launching and Returning Flights

  • Strong positive customer service with the public involving:

  • Telephone calls, Walk-in customers, Hertz rental car customers, Aircraft customer/passengers, Flight students, Charter customers


Qualifications

Qualifications:



  • High School diploma or equivalent

  • NATA Certified

  • Ability to understand and follow written and verbal instructions.

  • Versatility, flexibility, and a willingness to work within an environment of changing priorities.

    • Ability to manage priorities and workflow.

    • Ability to help customers and handle problems that arise.



Value Based Competencies:


Customer / Patient Focused:



  • Responds to the needs of those served and demonstrates concern for meeting those needs.

  • Tailors each interaction to the specific needs of the person and/or situation

  • Responds quickly and effectively to problems that arise while providing service.


Communication:



  • Demonstrates open, honest and respectful communication

  • Provides timely, constructive feedback that contributes to others' development (each member must demonstrate a commitment to help each other succeed).


Continuous Improvement:



  • Thinks broadly when seeking new ways to improve performance, processes and services

  • Seeks out and utilizes best practices


Accountability:



  • Takes responsibility for individual and team actions, decisions and results

  • Measures progress against agreed upon plans and stated goalsWhile performing the duties of this job, the employee is frequently required to do the following:


Physical Requirements:



  • Must be acceptable in accordance with the FAA drug and alcohol testing program

  • Utilize visual acuity to read technical information, use hands to finger, handle, feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl.

  • Perform activities requiring a moderate amount of standing, sitting, and walking.

  • Capable of lifting 50lbs. Entails exposure to indoor and outdoor weather conditions, may be exposed to loud aircraft noise, fumes, gasses, odors, dust particles and mechanical/electrical and chemical hazards.


Work Environment:


Entails exposure to indoor and outdoor weather conditions, may be exposed to loud aircraft noise, fumes, gasses, odors, dust particles and mechanical/electrical and chemical hazards.




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