Lead Visitor Use Assistant (Fee Collection)
Collects appropriate fees at park entrance station, visitor center, campground and other visitor contact station following established accountability guidelines for handling government funds. Safeguards funds collected. Distributes and balances work assignments for lower graded employees and ensure tasks are completed, oversees the status and progress of duties assigned to employees, provides instructions to employees both written and verbally to accomplish goals. Provides guidance, assistance, training to new employees. Operates an electronic cash register, performs opening and closing shift functions, issues entrance receipts, park passes and federal passports. Incumbent serves as front-line representative of the park.In many instances the incumbent is the first and only contact the visiting public has with an NPS employee. Incumbent works at an entrance station, visitor center, campground or other visitor contact stations. Deals with a high volume of personal contacts while maintaining a professional demeanor. Provides answers to recurring visitor questions concerning the specific park area. Explains the area's recreational opportunities, including NPS interpretive services, concession-operated facilities and services, and campground availability; distributes maps, brochures, and other printed material; provides directions and routes of travel through the park; and informs visitors of potential hazards. Completes shift reports to verify money collected, accountable stock sold and all machine transactions from the shift using journal and receipt tapes and a register of voided transactions. Must prepare written reports in accordance with park policy and procedures. Gathers information from reporting parties concerning accidents/incidents within the area to notify appropriate personnel. Performs traffic control and treatment of medical issues within your level of training. Performs minor maintenance duties to ensure a clean and safe work environment. For additional information about this position please contact:
Stephen Troy - Chief Ranger Visitor Resource Protection Stephen_Troy@nps.gov (707) 465-7751 All qualifications must be met by 11:
59 EST when the 'applicant cut-off' is reached (which may be sooner than 12/04/2020). SELECTIVE FACTOR:
This position performs fee collection, and experience handling and collecting money is required. Candidates who do not meet this requirement by close of this announcement will receive no further consideration for this position. - AND - To qualify for this position at the GS-06 grade level, you must possess the following minimum
Qualifications:
Experience:
At least one full year of specialized experience comparable in scope and responsibility to the GS-05 grade level in the Federal service (obtained in either the public or private sectors). This experience includes activities such as:
providing resource orientation, disseminating information, collecting and accounting for fees, leading others involved in fee collection or visitor orientation programs, and working with technology and software used in revenue and fee management. You must include hours per week worked. -OR- EDUCATION:
At least one full year of graduate-level study (18 semester hours or equivalent) that directly applies to the work of the position business, education, and finance. The education must have been obtained in an accredited college or university. IMPORTANT NOTE:
If you are applying based on education, you must submit a copy of your transcripts. -OR- A combination of specialized experience and undergraduate level education of the type and level described above. Example of a qualifying combination:
6 months of specialized experience (50% of the required specialized experience described above, and six months of graduate level classes (50% of the education requirement as described above may qualify an applicant for this position. IMPORTANT NOTE:
If you are applying based on education, you must submit a copy of your transcripts. Volunteer
Experience:
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. You must include months/years, hours per week worked and salary to receive credit for your work and/or volunteer experience. One year of specialized experience is equivalent to 12 months at 40 hours per week. Part-time hours are prorated. You will not receive any credit for experience that does not indicate exact hours per week or is listed as varies. No additional credit is given for overtime. In describing the nature of your duties (your experience), please be clear and concise. We will not make assumptions regarding your experience. The Office of Personnel Management Qualification Standards are available for review at:
https:
//www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. ICTAP/CTAP Statement:
Current surplus and current or former displaced Federal individuals who have special prior ity selection rights under the Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP) must be well qualified for the position to receive consideration for special priority selection. Well qualified means that the applicant meets the following:
OPM qualification standards for the position; all selective placement factors, where applicable; special qualifying conditions that OPM has approved for the position, where applicable; is physically qualified with reasonable accommodation, where appropriate to satisfactorily perform the duties of the position upon entry; and is rated by the organization at least at the well qualified level on all competencies.
Estimated Salary: $20 to $28 per hour based on qualifications.
Stephen Troy - Chief Ranger Visitor Resource Protection Stephen_Troy@nps.gov (707) 465-7751 All qualifications must be met by 11:
59 EST when the 'applicant cut-off' is reached (which may be sooner than 12/04/2020). SELECTIVE FACTOR:
This position performs fee collection, and experience handling and collecting money is required. Candidates who do not meet this requirement by close of this announcement will receive no further consideration for this position. - AND - To qualify for this position at the GS-06 grade level, you must possess the following minimum
Qualifications:
Experience:
At least one full year of specialized experience comparable in scope and responsibility to the GS-05 grade level in the Federal service (obtained in either the public or private sectors). This experience includes activities such as:
providing resource orientation, disseminating information, collecting and accounting for fees, leading others involved in fee collection or visitor orientation programs, and working with technology and software used in revenue and fee management. You must include hours per week worked. -OR- EDUCATION:
At least one full year of graduate-level study (18 semester hours or equivalent) that directly applies to the work of the position business, education, and finance. The education must have been obtained in an accredited college or university. IMPORTANT NOTE:
If you are applying based on education, you must submit a copy of your transcripts. -OR- A combination of specialized experience and undergraduate level education of the type and level described above. Example of a qualifying combination:
6 months of specialized experience (50% of the required specialized experience described above, and six months of graduate level classes (50% of the education requirement as described above may qualify an applicant for this position. IMPORTANT NOTE:
If you are applying based on education, you must submit a copy of your transcripts. Volunteer
Experience:
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. You must include months/years, hours per week worked and salary to receive credit for your work and/or volunteer experience. One year of specialized experience is equivalent to 12 months at 40 hours per week. Part-time hours are prorated. You will not receive any credit for experience that does not indicate exact hours per week or is listed as varies. No additional credit is given for overtime. In describing the nature of your duties (your experience), please be clear and concise. We will not make assumptions regarding your experience. The Office of Personnel Management Qualification Standards are available for review at:
https:
//www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. ICTAP/CTAP Statement:
Current surplus and current or former displaced Federal individuals who have special prior ity selection rights under the Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP) must be well qualified for the position to receive consideration for special priority selection. Well qualified means that the applicant meets the following:
OPM qualification standards for the position; all selective placement factors, where applicable; special qualifying conditions that OPM has approved for the position, where applicable; is physically qualified with reasonable accommodation, where appropriate to satisfactorily perform the duties of the position upon entry; and is rated by the organization at least at the well qualified level on all competencies.
- Department:
0303 Miscellaneous Clerk And Assistant - Salary Range:
$18.65 to $18.65 per hour
Estimated Salary: $20 to $28 per hour based on qualifications.
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